Key Elements of Business Execution
$paid Course: Business execution is the "how" of getting things done. As a leader, you must be skilled in driving performance and strategy in the right direction through business execution. In this course, you'll learn about the characteristics of business execution cultures. You'll also learn techniques for fostering a business execution culture. Finally, you'll learn about the three elements needed to execute your business strategy: planning, people, and practice.
Facilitate effective meetings
$Paid Course: At the end of this module, you will be able to adopt best practices to start a meeting, make the participants produce, and conclude the meeting.
How to Convene Online
How to Convene Online is TechChanges latest course and designed to guide you to build an idea into a seamless, interactive virtual experience. Youll leave the course equipped with tools and techniques to create communities of global learners who have access to engaging learning experiences that serve your organizations mission.In addition to process recommendations and best practices, the end of each module contains opportunities to practice what youre learning through various activitieseach of which has been designed from our playbookto help you navigate our process and create your own dynamic, engaging virtual experience. Time for completion is a total of 12-15 hours (3-5 hours without activities).This course is targeted to: technical and program staff directly involved in virtual facilitation; and project staff actively involved in virtual facilitation will be prioritized.
Argue according to the customer profile
$ Paid Course: Detect the customer profile and present customer benefits adapted to the identified profile.
Manage urgent client requests
$ Paid Course: Practise adopting the right approach and asking the right questions when faced with an urgent request in order to both make realistic commitments and maintain a good relationship with your client.
Planning Meetings Fit for Purpose
Have you ever sat through a meeting that you felt was a waste of your time? Maybe the meeting wasn't relevant to you or it was just poorly run. Perhaps it lacked a clear purpose. The root cause of ineffective meetings is almost always poor planning. Meetings are among the most expensive forms of communication in today's business environment, so it's essential to make the investment worthwhile. This course outlines a process for preparing for effective meetings. First, you'll learn how to clarify the purpose and objectives of a meeting. Second, you'll learn how to determine if the meeting is required, or if a meeting alternative can fulfill the objectives. Third, you'll learn how to choose the best participants. Fourth, you'll learn how to create the agenda. And fifth, you'll learn how to prepare yourself and your participants for a successful meeting. The next time you need to prepare a meeting, the methods introduced in this course will help you make the most of your and your participants' valuable time. You'll also learn how to effectively start a meeting.
Managing customer incivility
$Paid Course: Adopt good practices to manage a client who is uncivil towards you (derogatory comments, insults, threats). Recharge your batteries to remove the overload of negative emotions.
The 12 Guidelines of Effective Time Management
Through practical tips and concrete examples, you will learn to identify practical solutions to adapt the time management principles to your personal environment.In this module, you will develop strategies to save time in your dealings with others.You will learn how to optimize your diary, your personal organization and your workspace to boost your effectiveness.
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