Communication

According to cognitive researchers, the human brain is hard-wired for narrative. That means we find stories to be more engaging, memorable, and persuasive than direct rational messages. Learn how leaders can tap the power of storytelling using this time-tested framework.

Duration:5 Minutes

Communication experts tell us that when we listen, we often fall into two traps. First, we get distracted by our own internal dialogue. And second, we assume that hearing is listening. Learn three proven techniques to help overcome these common obstacles to effective listening.

Duration: 5 Minutes

$Paid Course: When you’re in a customer-facing role in a virtual or hybrid work environment and you can’t interact with your customers in person, how can you establish rapport, build a relationship, and get them to trust you? In this course, you’ll explore the skills and strategies to bridge the virtual divide and find meaningful ways to reach out to customers, strengthen existing customer ties, and build new ones. You’ll learn how vital it is to make these human connections, and what personal qualities will enable that to happen. You’ll discover how to meet your customers and get to know them in a virtual environment, and how – and when – to use different communication channels most effectively to create real human connections. You’ll also learn how to reach out effectively to create valuable touchpoints that customers will appreciate.

Duration: 23 Minutes

$Paid Course: No organization and no individual can succeed without effective communication. What we create and achieve in business, we create and achieve together. The shared meaning that comes from expressing ourselves and listening to others enables us to align our activities toward productive goals. By building your communication skills, you strengthen your ability to collaborate and get things done. In this course, you’ll learn how to build a communication skill set that allows you to convey the message you want in the workplace. You'll explore how to read your audience and make adjustments to ensure your message comes across the way you want. You’ll learn the appropriate formats for communicating in various work situations, such as when to use text messaging versus email. You’ll also explore how communication styles contribute to any message you send, and what techniques you need to handle tough communication situations effectively.

Duration: 24 Minutes